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Home » FAQ

Frequently Asked Questions


  1. Have a question you cannot find answered here?
  2. What payment methods are accepted?
  3. How long does it take for my order to ship?
  4. What shipping options and rates are available?
  5. What do I need to know if I am shipping to an international address?
  6. What do I need to know if I am shipping to a military address?
  7. What is OinkShop's return policy?

  1. Have a question you cannot find answered here?

    Send us an e-mail: customerservice@oinkshop.com



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  2. What payment methods are accepted?

    We currently accept Visa, Master Card, Discover, and PayPal. When you place orders, we provide the use of a secure server. The secure server software (SSL) encrypts all information you enter before it is sent to us. All customer data we receive is protected against unauthorized access.



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  3. How long does it take for my order to ship?

    Most orders ship within 1 business day, but please allow up to 2 business days for some orders.

    **Note: Orders placed after 2:00 PM EST or on weekends will not be processed until the following business day.

     



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  4. What shipping options and rates are available?

    Please see our shipping information here.



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  5. What do I need to know if I am shipping to an international address?

    International orders may experience additional shipping delays. You may be subject to import duties and taxes, which are charged once a shipment reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and can’t predict the amount. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, you must comply with all laws and regulations of the country in which you’re receiving the goods.

    Please see our international shipping options and rates here.



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  6. What do I need to know if I am shipping to a military address?

    Orders are shipped via US Mail Priority to all military addresses per military regulations.  Delivery is within 1-3 weeks.  Mail addressed to military post offices overseas is subject to certain conditions or restrictions of mailing regarding content, preparation, and handling.

    Please Note: We are not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded.



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  7. What is OinkShop's return policy?

    Please see our return policy here.



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